Customer Service Advisor

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in the Ravensthorpe area of Dewsbury. What's in it for you as a Customer Service Advisor: - Salary of £24,000 - Full-time permanent position - Hours of work - Monday to Friday 8:30am - 5pm - Hybrid working - opportunity to work 1 day at home after training completed - 10% matched pension - Full access to employee assistance Programme - Access to high-street retail discount platforms - Job security and personal development within a market-leading, international manufacturing organisation. Main duties of the Customer Service Administrator: - Fast, easy and hassle-free provision of information to customers including price, lead-time, order status, product information and alternatives - Perform accurate and efficient order entry, converting the customer's requirements into the ordering software - Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs - Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions - Manage call offs, partial shipments, and back orders until orders are completely fulfilled - Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs. Requirements of the Customer Service Advisor: - Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry - Great interpersonal skills, both written and verbal, with a professional and courteous demeanour - Proactive view to manage and take ownership of order from inception to delivery - Working Knowledge of Windows based IT Systems - Ability to multitask and prioritise tasks in a fast-paced environment - Excellent organisational skills and attention to detail - Flexibility to adapt to changing priorities and responsibilities If interested, please apply now