Engagement Manager

The big picture Since 2010, we’ve helped many companies build digital products that people love to use. Working with partners like TELUS, Cineplex, Mastercard, PayPal and RBC, has allowed us to work with teams that are passionate about creating great digital experiences that make an impact.The Engagement Manager (EM) is a key member of our leadership team. In this role, you will encourage the project team to focus on what our client values/wants, and will ensure that the team is empowered and set up to deliver that value. Why you’re right for this opportunity You're great at managing projects to ensure deliverables and timelines are met You're effective at ensuring teams are working on the right things You value the importance of a positive client partner relationship You're people focused You love organizing and keeping things progressing You enjoy working closely with the team to create impact, at the same time making things fun A sneak peek at what you’ll be doing Working with the client The client should feel you are there to take care of them as they build their digital product The client is clear on scope and what will be designed/built/tested The client is reassured that the team on the ground is working on what they need to You are able to help the client through any issues that will come up as they try to get the engagement completed Working with the team The team understands how what they are working on will actually help our client You understand each team members skills and capabilities, and have a pulse on how they are doing You keep the team focused on the right things and managing dependencies to keep things running smoothly What you bring to the table We value experience showing that you work well with people, more than traditional project management backgrounds. Have a proven ability to deliver digital products EQ minded - Ability to understand and respond to the needs of the client partners and internal team Detail-oriented - Ability to identify risks, gaps and opportunities and take the necessary steps to address them Can contribute to putting the right people in the right seats by understanding people's capabilities, limitations, and what opportunities would be good for them Coming from a background in product design or development helps - because we create software, it helps if you’ve been on the ground yourself in any or many of these backgrounds. Experience in project management or product management Experience in design, development, data / analytics, or any other part of digital product delivery Experience running a team Experience consulting Entrepreneur, experience running a business and people