Company:
Perfect Placement
Location: South West
Closing Date: 20/11/2024
Salary: £32,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Experience Manager required in Cheltenham!
Reporting to the Service Manager, working alongside a Workshop Controller, and working as part of our client’s management team, as the Customer Experience Manager you will be primarily responsible for monitoring and motivating a team of 4 Service Advisors which will provide work to a workshop of 13 Vehicle Technicians (and expanding!) and will be required to run an efficient and professional operation to ensure complete customer satisfaction through the maximum utilisation of workshop facilities and the efficient sale of labour. You shall also assist on the service reception with the booking in and out of customers as well as managing the Service Department as a whole in the Service Manager’s absence.
The successful applicant will ideally live within the Cheltenham region or be readily available to commute there and must have a proven track record in a Service Department at a workshop management/supervisory level. You will be effective in managing and supporting colleagues and have the drive and determination to maintain policies that constantly improve customer satisfaction and my client's reputation.
For your hard work as a Customer Experience Manager our client is offering:
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
- Starting salary of up to £32,000 per annum!
- Monday to Friday 8:00am-6pm with Saturday Mornings on a 1 in 3 week rota!
- 23 days holiday plus the 8 bank holidays
- Workplace pension scheme available as well as employee discounts on products and services!
Reporting to the Service Manager, working alongside a Workshop Controller, and working as part of our client’s management team, as the Customer Experience Manager you will be primarily responsible for monitoring and motivating a team of 4 Service Advisors which will provide work to a workshop of 13 Vehicle Technicians (and expanding!) and will be required to run an efficient and professional operation to ensure complete customer satisfaction through the maximum utilisation of workshop facilities and the efficient sale of labour. You shall also assist on the service reception with the booking in and out of customers as well as managing the Service Department as a whole in the Service Manager’s absence.
The successful applicant will ideally live within the Cheltenham region or be readily available to commute there and must have a proven track record in a Service Department at a workshop management/supervisory level. You will be effective in managing and supporting colleagues and have the drive and determination to maintain policies that constantly improve customer satisfaction and my client's reputation.
For your hard work as a Customer Experience Manager our client is offering:
- Starting salary of up to £32,000 per annum depending on previous experience
- 23 days’ annual leave plus the 8 bank holidays.
- Workplace contributing pension scheme.
- Access to manufacturer accredited training.
- Additional company benefits including pension scheme, and discounts on car purchases and vehicle maintenance/repairs!
- Genuine opportunities for career progression and development
- Monday to Friday 8:00am-6pm with Saturday Mornings on a 1 in 3 week rota!
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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