Company:
Boathouse
Location: Penticton
Closing Date: 29/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Manager Role
The objective is to create a sales driven store team, through consistent ongoing training of all team members, and holding them accountable to all Corporate Objectives.
Managers Need To:
Ensure customer satisfaction consistently happens in the store by every team member
Manage store wage cost through scheduling and adjusting the schedule to trending
Ensure Training and Development are to be ongoing at all levels
Ensure effective Networking, Recruitment and Succession Planning is occurring
Ensure our Loss Prevention standards are trained thoroughly to all team members
Ensure visual presentation standards are maintained consistently
Ensure there is a Manager successor being trained to move into the role if necessary
Customer Satisfaction
Each Manager needs to be trained in customer service steps and held accountable to standards, this ensures the customers have a memorable shopping experience
Each team member should be able to respond appropriately to customer concerns, and teach their team members to also follow suit in this regard
Fostering an entrepreneurial spirit in each Manager, so they can effectively calculate risks in order to drive the business
Managing Wage Cost
Ensure that all Managers know how to reach sales plans and control wage costs by effectively utilizing all available reports and resources, and by reacting quickly to business needs, trends and changes
Ensuring that the Boathouse email database is being built up continually
Ensuring that our customers are aware of our Instagram and Facebook pages, which are created in order to generate brand loyalty and enhance sales
Understanding and ensuring strategic and successful inventory control happens in each store. “Door to Floor” timelines should be adhered to
Ensuring that every team member at all times is aware of the daily/weekly/monthly goal and that the team is working together to ensure the goal is met. Fostering a numbers driven environment is key to driving sales
Wage cost management through effective scheduling and a clearly defined response to controlling wage cost as sales fluctuate
Training and Development
Provide an environment of fair ongoing training and coaching at all levels
Ensure that accountability is held to results through effective performance management
Responsible for ensuring that each Manager has an ongoing training plan for all team members by utilizing tools available
Each Manager should be committed to providing strong training and commitment to each team member that is hired.
Succession Planning and Recruiting
Ensure that managers are interviewing consistently in order to build a strong networking base
Responsible for ensuring each store is well staffed with skilled, well trained team members
Responsible for ensuring that each manager is proactive to hiring needs by having contacts in the mall/industry
Ensure that each Manager is committed to fostering an environment where team members feel valued, respected and recognized in order to retain top talent
Please send your resume to [email protected]
Job Type: Full-time
Pay: $58,000.00 per year
Additional pay:
Bonus pay
Benefits:
Casual dress
Flexible language requirement:
French not required
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Application question(s):
How many years of management experience do you have?
Education:
Secondary School (preferred)
Experience:
Retail management: 1 year (preferred)
Direct sales: 1 year (preferred)
Work Location: In person
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Boathouse