Service Desk Support Specialist

Job Overview

Searchability is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be the first point of contact for our staff, providing technical support and resolving issues in a timely and efficient manner.

Key Responsibilities

• Provide technical support to staff via phone, email, and in-person
• Resolve technical issues in a timely and efficient manner
• Log and track issues using our ticketing system
• Collaborate with the team to resolve complex technical issues
• Maintain and administer user accounts and access

Requirements

• Strong technical skills and knowledge of IT systems
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks
• Experience with help desk software and ticketing systems
• Active directory experience

What We Offer

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Flexible working hours and remote work options