Dispatcher

Job ID:  494081 Work Type:  Full Time Permanent  It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.We are building a world- class team. Make your mark!You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service. Ontario Redimix, A CRH Company is currently hiring a Dispatcher to join their growing team!Who we areRecognized as one of Greater Toronto's Top 100 Employers, Ontario Redimix has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings. As a business we pride ourselves on around the clock service along with safely delivering quality concrete to our customers at a competitive price. Ontario Redimix is a proud member of Concrete Ontario giving our customers assurance that we are committed to producing and providing high quality concrete to our customers.We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.Why Work with Us?We are a global leader in construction services and materialsRewarding career development in Canada and InternationallyBroad range of benefits including retirement and group benefit plans The Dispatcher must communicate effectively with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery. Dispatchers must also possess a strong directional orientation and a working knowledge of roadways in the GTA and surrounding areas in order to optimize RMX fleet resources based on project locations. Dispatchers must be computer savvy and demonstrate the ability to learn concrete shipping software and other required dispatching technologies. Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations.  Shifts:Monday – Friday: Opening Shift (5:30am – 13:30pm)Middle Shift (8:00am – 4:00pm) Closing Shift (11:00am – 7:00pm) - End time based on operational requirements + available 1 x Saturday per month (6am start) MAJOR DUTIES/RESPONSIBILITIES:Serve as the main point of contact between RMX Drivers and Distribution Team.Accurately and efficiently manage a large fleet of drivers over several batch plants to ensure on time delivery to our customers.Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.Uphold the company’s commitment to Environmental and Health & Safety.Administrative duties as required.Various administrative duties may also be assigned based on departmental needs. QUALIFICATIONS:High School Diploma1-3 years of work experienceDispatching experience is an assetRelated construction field experience is an assetComputer Proficiency – experience with Microsoft Office and Google Maps; Command Concrete is an asset KNOWLEDGE/SKILLS/ABILITIES REQUIRED:Strong customer service orientation and experienceSuperb radio / phone skills – ability to professionally handle calls in a fast paced environmentStrong interpersonal and communication skillsPunctual and EfficientAttention to detailExcellent organization and time management skillsComputer savvyGeographical awareness – GTA and surrounding areasCommitment to health and safetyRelative industry experience   Visit our website for more information:    http://www.crhcanada.comCRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.